Refund & Return Policy

Refunds and Returns Policy
Effective Date: February 26, 2025
Last Updated: February 26, 2025

1. Introduction
At Pro Vision, we value customer satisfaction and want to ensure a smooth returns and refunds process. This policy explains how you can return products purchased from progamerglasses.store, the conditions for returns, and how refunds are processed.

2. Eligibility for Returns

  • You may return a product within 30 days from the delivery date.
  • The product must be in its original condition, unused, and in its original packaging.
  • Any accessories, manuals, or promotional items received with the product must also be returned.
  • We do not accept returns for products that have been used, damaged, or altered after delivery unless the product was defective upon arrival.

3. How to Initiate a Return
To start the return process, follow these steps:

  1. Contact our customer support at Progamerglasses.store with your order number and reason for return.
  2. Our team will provide you with a Return Authorization (RA) number and return instructions.
  3. Pack the product securely and include the RA number inside the package.
  4. Ship the product to 1255 Harrison St, Seattle, WA 98109 using a trackable shipping method.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • If a return is due to our error (e.g., wrong item sent), we will provide a prepaid return shipping label.

5. Refund Process

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

  • We offer exchanges for defective or damaged products. Contact us within 7 days of receiving your order to request an exchange.
  • If the desired replacement product is unavailable, we will issue a full refund.

7. Non-Returnable Items

  • Gift cards and promotional items.
  • Products purchased on final sale or clearance.

8. Contact Information
For any return or refund inquiries, please contact us at:
Email: Progamerglasses.store
Address: 1255 Harrison St, Seattle, WA 98109

By making a purchase on progamerglasses.store, you acknowledge that you have read and understood this Refunds and Returns Policy.